Background
In 2006, Claro (formerly known as Porta) needed a technology company to help develop its digital channels. Since then, Link has become their partner for development in the virtual customer service channels and new innovative projects.
Claro
Work - Digital Factory
What did we do?
The graphic concept
Various designs have been worked on over the years for the various platforms. We were present during the change of brand from Porta to Claro and we were of great help in changing the corporate image in digital channels.
Mi Claro Development
This project includes several features on different platforms, app and web. Claro users can review their contracted plans, check balances, and make automatic recharges. In both systems, new services such as social network packages, calls and roaming can be activated.
Additionally, you can review the amounts to be paid for the mobile plan and the corresponding bills. Finally, the user can also chat with customer service advisors with any additional concerns about the service.
The web platform uses the following systems: PHP, Symfony, Angular, Oracle, MySQL. Mobile apps are available on Android and iOS, where Java, Kotlin, and Swift3 languages were used.
Kiosks
The customer service kiosks are in Claro's physical facilities and are developed in .NET. The purpose of the kiosks is to facilitate customer service in the store, offering self-service for simple inquiries about contracted plans.
In a very similar way to the web and the applications, in the kiosks they can consult current plans, make new activations, make changes and much more.
Management
It has been a long path of learning where Link has been part of the design and development of the platforms. From our offices we work with our own resources for Claro, maintaining Link's work methodologies.
CPaga
For this operator, we also implemented one of our "Plug & Play" products, called Cpaga, which allows the management of collection processes towards its clients. Cpaga allows the company to collect more than $100,000 monthly.
Our Work
Aplicativo Móvil
Aplicativo Móvil que gestiona el Programa de Fidelización de esta prestigiosa cadenas de tiendas de café en Ecuador.
Mobile App
Mobile App that manages the Consumer Loyalty Program for this prestigious chain of coffee shops in Ecuador.
INTRANET MOBILE APP
Developing rh mobile app for the KFC Group’s internal communication and management.
Collection Management
Digital Platform that orchestrates the comprehensive management of the collection process.
Captive Portal
Recharge management platform, including innovating models, such as ultra-segmented voice to sight advertisement.
CRM
Consultancy, technological development, and operation of the loyalty program from this important Colombian construction retail.
Development Outsourcing
Strategy, Customer Experience and development of digital assets for a Colombian Government’s entrepreneurship and innovation agency.
Development Outsourcing
Since 2012, we manage three Portals (institutional, cultural and research) of the Colombian central bank.
Sports Portal
Consultancy, development and progressive management of this sports Portal, the most important in Colombian soccer.
Digital Transformation
Digital transformation strategy for one of the most important funeral groups in the region.
Digital Transformation
We have implemented and operated a variety of digital transformation projects for one of the first companies in the insurance sector world.
ANTI PROMO CERVEZA ÁGUILA
Developing an artificial intelligence project to find the true lovers of the Colombian Soccer team.
SOMOS UNO APP
Mobile App for Corporación Favorita, which enables registering and tracing COVID-19 contagion among its collaborators.
ASÍ Application
Mobile app that uses Bluetooth to take an efficient “contact tracing” process and thus avoid COVID-19 contagion in Ecuador.
Gestión de Cobranzas
Plataforma digital que orquesta la gestión integral del proceso de cobranzas.
Portal Cautivo
Plataforma de gestión de recargas, incluyendo modelos innovadores, como saldos de datos y voz por ver publicidad ultra segmentada.
CRM
Consultoría, desarrollo tecnológico y operación del programa de lealtad de este importante retail de la construcción colombiano.
Outsourcing de Desarrollo
Estrategia, Customer Experience y desarrollo de activos digitales para la agencia de emprendimiento e innovación del gobierno colombiano.
Outsourcing de Desarrollo
Desde 2012, gestionamos los tres Portales (institucional, cultural e investigaciones) de la banca central colombiana.
Portal Deportivo
Consultoría, desarrollo y gestión evolutiva de este Portal deportivo, el más importante del fútbol colombiano.
Aplicativo Móvil para aeropuertos
Aplicativo para programar la reproducción de audios estandarizados en un aeropuerto.
Aplicativo Móvil Intranet
Desarrollo de la aplicación móvil para comunicación y gestión interna de Grupo KFC.
Transformación Digital
Estrategia de transformación digital para uno de los grupos de la industria funeraria más importantes de la región.
Transformación Digital
Para una de las primeras compañías del mundo del sector asegurador, hemos implementado y operado diversos proyectos de transformación digital.
Colombia Travel
Estrategia digital de turismo de Colombia, ganadora en 2020 de los Webby Awards.
App Somos Uno
Aplicación móvil para Corporación Favorita que permite el registro y rastreo de contagios COVID-19 entre sus colaboradores.
Aplicativo ASÍ
Aplicación móvil que utiliza bluetooth para llevar un proceso eficiente de “contact tracing” y así evitar contagios del COVID-19 en el Ecuador.
Cerveza Águila Anti Promo
Desarrollo de proyecto de inteligencia artificial para encontrar a los verdaderos amantes de la Selección Colombiana de Fútbol.