Background
In 2006, Claro (formerly known as Porta) needed a technology company to help develop its digital channels. Since then, Link has become their partner for development in the virtual customer service channels and new innovative projects.
In 2006, Claro (formerly known as Porta) needed a technology company to help develop its digital channels. Since then, Link has become their partner for development in the virtual customer service channels and new innovative projects.
Various designs have been worked on over the years for the various platforms. We were present during the change of brand from Porta to Claro and we were of great help in changing the corporate image in digital channels.
This project includes several features on different platforms, app and web. Claro users can review their contracted plans, check balances, and make automatic recharges. In both systems, new services such as social network packages, calls and roaming can be activated.
Additionally, you can review the amounts to be paid for the mobile plan and the corresponding bills. Finally, the user can also chat with customer service advisors with any additional concerns about the service.
The web platform uses the following systems: PHP, Symfony, Angular, Oracle, MySQL. Mobile apps are available on Android and iOS, where Java, Kotlin, and Swift3 languages were used.
The customer service kiosks are in Claro's physical facilities and are developed in .NET. The purpose of the kiosks is to facilitate customer service in the store, offering self-service for simple inquiries about contracted plans.
In a very similar way to the web and the applications, in the kiosks they can consult current plans, make new activations, make changes and much more.
It has been a long path of learning where Link has been part of the design and development of the platforms. From our offices we work with our own resources for Claro, maintaining Link's work methodologies.
For this operator, we also implemented one of our "Plug & Play" products, called Cpaga, which allows the management of collection processes towards its clients. Cpaga allows the company to collect more than $100,000 monthly.