What did we do?
As the network and management platform already existed and the APP, we could always access the platform's statistics.
We carried out tests and accessed user opinions on the three digital products. Therefore, we were able to specify which points we should improve and which new features we could develop to improve usability (UX).
Ideation / Design
When we collected all the information and identified the points to improve, we began to design the Wireframes (UX) that we presented and tested with clients and users. Then we went on to create the interfaces (UI) of the different products, their components, and their behavior with users. This was an iterative process until we were able to achieve a satisfactory result for all parties.
Implementation/development
The development of the APP was native to both iOS and Android.
The management platform was developed from our Core Product, adding the specific features of the new application such as Franchises, Technical Support, Vehicles, etc. With this, we could make a custom product without having to start from scratch, thus being a much more agile development but completely scalable and adapted to our client.
The Results
We have managed to simplify the APP by creating a much more attractive interface, streamlining users' primary and most used actions.
In the Digital Platform, we have managed to streamline processes and create new features for its different roles and technicians, saving time and simplifying their actions.
As usual at LINK, a collaboration was made with a multidisciplinary team that consistently provides us with more excellent knowledge when tackling any project.
